Welcome to our FAQ page! Here, we've compiled a list of commonly asked questions to address any inquiries you may have while shopping on our Online Shopify store. Whether it's about delivery times, warranty coverage, or customization options, we've got you covered. Read on to find answers to your queries and make your shopping experience smooth and enjoyable. If you can't find what you're looking for, don't hesitate to reach out to our friendly customer support team – we're here to assist you every step of the way!
If you have other questions, please just send it to viduafurniture@gmail.com.
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- Materials and Care
- Installation and Use
- Partnerships and Bulk Orders
- Shipping and Guarantees and Returns
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Materials and Care
Q: “What types of wood are used for your handles?”
Our handles are made from high-quality wood, including ash, oak, American walnut, and European walnut. We carefully select materials to ensure the durability and aesthetic appeal of each handle.
Q: “Can I order custom-sized handles?”
Yes, we offer custom-sized handles. If you have specific size or design requirements, contact us, and we’ll be happy to discuss the details.
Q: “Are your products made from sustainable materials?”
Absolutely! We take pride in using only high-quality, sustainably sourced wood for all our products, ensuring minimal impact on the environment.
Q: “What finishes are available?”
We offer two basic finishes: lacquered and unlacquered handles. Unvarnished handles can be oiled or painted to your liking.
Q: “How do I care for wooden handles?”
Wooden handles require minimal maintenance. We recommend wiping them regularly with a dry or slightly damp cloth. Avoid using harsh cleaning products to preserve the finish.
Q: “Can I paint the wooden handles?”
Yes, if you choose the unfinished handles, you can paint or oil them to suit your design preferences. Wooden handles are great for customization.
Q: “Do you offer handles in other colors besides natural wood?”
Yes, we offer a collection of wooden handles painted in black and white, which are perfect for modern and minimalist interiors.
Installation and Use
Q: "How do I choose the right size handle for my furniture?"
We offer handles in various sizes based on both their overall length and the center-to-center distance between the screw holes. To select the right size, first, determine the overall length of the handle that fits your design preferences. If you're replacing existing handles, measure the distance between the holes already drilled in your furniture (center-to-center measurement). We can custom-make any handle length you need, ensuring the center-to-center distance matches the existing holes in your furniture. This way, you won’t have to make new holes, and the new handles will fit perfectly.
If you need assistance with measurements or have specific requirements, feel free to contact us!
Q: "How do I install wooden handles on furniture?"
Our handles are easy to install using standard screws, which are included with each handle. We provide M4 screws with a diameter of 4mm and a length of 25mm, which fit most standard cabinet thicknesses. If the thickness of your cabinet or drawer fronts is non-standard and you require longer screws, please specify this in the order details, and we will include screws of the appropriate length. Additionally, we provide a detailed installation guide to help you attach the handles to cabinets and drawers seamlessly.
Q: "Are your handles suitable for humid environments like bathrooms?"
Yes, our lacquered wooden handles are moisture-resistant and can be used in bathrooms. We recommend avoiding unfinished handles in high-moisture areas.
Q: "Can I mix different types of wooden handles in one interior?"
Absolutely! Many customers mix different types and finishes of wooden handles to create a unique and stylish design. We’re happy to provide advice on combinations.
Partnerships and Bulk Orders
Q: "How can I place a bulk order for commercial projects?"
We offer special conditions for large orders. If you need to purchase a bulk quantity for commercial or design projects, contact us to discuss discounts and terms.
Q: "How can I get more information about your products?"
If you have additional questions about our products or processes, feel free to reach out to our customer service team via email or through the contact form on our website. We’d be happy to assist you.
Q: "Do you provide samples before purchase?"
For commercial projects and partnerships, we can provide samples to ensure that the chosen material and finish match your interior design needs. However, since we sell our handles individually, you can also order one handle as a sample before committing to a larger purchase. This way, you can evaluate the quality and look of the product firsthand.
Shipping and Guarantees and Returns
Q: "Do you ship internationally?"
We currently ship to the US, Canada, and Australia. If you are located in another country and would like to place an order, please reach out to our customer support team. We can provide guidance on potential shipping options or consult you on how to proceed with your order.
Q: "How long will it take to receive my order?"
Shipping times vary depending on your location. For deliveries within the USA and Canada, shipping typically takes 7 to 14 days. For Australia, delivery times range from 10 to 21 days. Additionally, please note that there is a production time for each order, which typically takes 2 to 5 days before the items are ready for shipment.
Q: "How can I return an item if it doesn't meet my expectations?"
We do not accept returns for reasons of dissatisfaction, as all of our products are made to order and crafted specifically for each customer. Therefore, we kindly ask that you carefully review the product details and specifications before making your purchase. If you have any questions or concerns prior to placing an order, please contact our support team, and we will be happy to assist you in making an informed decision.
Q: "What payment methods do you accept?"
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other popular options.
Q: "Do you provide a warranty on your products?"
Yes, we offer a warranty on all of our wooden items. If you find any defects or issues with quality, we will offer a replacement or a refund.
Q: "What should I do if my item arrives damaged or defective?"
If your product arrives damaged or defective, please contact our support team immediately. We will arrange for a replacement or refund.