BWelcome to our FAQ page! Here, we've compiled a list of commonly asked questions to address any inquiries you may have while shopping on our Online Shopify store. Whether it's about delivery times, warranty coverage, or customization options, we've got you covered. Read on to find answers to your queries and make your shopping experience smooth and enjoyable. If you can't find what you're looking for, don't hesitate to reach out to our friendly customer support team – we're here to assist you every step of the way!
If you have other questions, please just send it to vidua@gmail.com.
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- Pre Sale Questions
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Pre Sale Questions
We ship all of our orders within 1-3 days
The delivery time for orders within Ukraine varies depending on the shipping method selected. For orders over $150, we offer UPS Express shipping, which typically takes 7-10 days for delivery. For orders under $150, we use NP Global shipping, which generally takes 10-20 days to reach your destination. Rest assured, we strive to ensure that your order is delivered promptly and securely to your doorstep.
Absolutely! We take pride in using only high-quality, sustainably sourced wood for all our products, ensuring minimal impact on the environment.
Yes, absolutely! We welcome custom orders. If you have minor modifications, such as specific handle or foot length, or different bolt spacing requirements, you can simply mention them in the order notes, and we will accommodate your request. For more complex customizations, feel free to reach out to us via live chat or email, and we'll respond within 12 hours to discuss your unique needs. Your satisfaction is our priority, and we're here to bring your vision to life!
Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and whereabouts of your package.
We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund or exchange. Please refer to our Returns & Refunds page for more details.